Amtrak reviews and rating


3.5 stars from 1643 reviews

Train Punctuality
Train Driver
Train Cleanliness
Train Comfort
Staff Behaviour
thumb_downanonymous passenger
thumb_upedgar escoto
thumb_upromona willits
I have taken many, many trips on Amtrak over the years. Have gone all the way across the US and shorter trips to Seattle, Iowa, Texas and within CA. I have no complaints. sometimes they are late but never take the train if you are in a hurry. I like the train as I feel my vacation starts the minute I get on the train. My last trip was from Sacramento CA to Provo, Utah for a wedding. The train was 7 hours late getting into Provo from Chicago but they game me a 200.00 dollar discount on my next trip. so I went to Washington. LOVE AMTRAK
thumb_upanonymous passenger
Great experience at all! I love riding Amtrak.
thumb_downcolette fischer
The train is NEVER on time and your employees have all these lame excuses why the train is 2-3 hours late! It’s coming from San Diego to San Louis Obispo! Also, usually there is a homeless person who flings him or herself on the tracks and then all of us wait, wait, wait for 4 hours until it’s all cleaned up! There are never any beverages or food offered AND the a/c is turned off so it’s hot, hot, hot
thumb_upshere brown
I love they seats they are comfortable they times is good
thumb_upshere brown
I love they seats they are comfortable they times is good
They seats are comfortable and i like the times they have for going and coming back feom where i travel to on the amtrak
They seats are comfortable and i like the times they have for going and coming back feom where i travel to on the amtrak
Travel time

Amtrak contact

  • +1 215-856-7924
  • 60 Massachusetts Ave NE Washington, DC 20002-4285

All you need to know about Amtrak

All About Amtrak

Amtrak is a train company in the US, also known as National Railroad Passenger Company.

It started in 1971 serving only some cities in the country.

Nowadays, it travels to more than 500 destinations in the United States and Canada.

The company covers 46 American states and three Canadian provinces.

It offers comfortable train stations, where the passengers can waiting to board the train.

The company always cares about the customer experience during and before a trip. For this reason, travelers can count on Amtrak Customer Service, to help with any issue.

There is also a reward program where the passengers receive points per travel and then can get a discount. It calls Amtrak Guest Rewards.

At Trainbuster, you can find all information about your train journeys.

Like Amtrak train schedules and rates, stations, cheap Amtrak tickets, and much more.

After you choose the best ticket for your trip, you can buy an Amtrak ticket directly on the company's website.

Popular Destinations

The most popular Amtrak destinations are

Amtrak Seattle

Amtrak Sacramento

Amtrak Boston

Find all destinations in the USA and Canada.

Amtrak Train Routes

The company has 30 routes across the United States.

These train routes are segmented by regions.

In the Midwest, there are 13 train routes.

In the South region, there are seven routes.

In the Northwest area, the company has 3 train routes.

In the West region, there are seven train routes.

In the Northeast region, there are 17 train routes.

The main routes are

Coast Starlight


Acela Express


Pacific Surfliner

Find the others train routes in your area.

Amtrak Schedules

Where can I find Amtrak Schedules?

TrainBuster is a modern tool that helps you to find the best train schedules for your next trip.

Besides the Amtrak train schedules, you can find cheap Amtrak ticket, stations, and routes.

So, if you are looking for more details about Amtrak train ticket, TrainBuster is the right place.

How to buy Amtrak Tickets?

There are many ways to get an Amtrak train ticket.

You can buy using online and offline channels.

All of them are fast and easy.

Buying an Amtrak Ticket Online

You can buy a train ticket any time at

Buy online is the quick and comfortable way to get your ticket.

The website accepts payments by valid credit or debit card.

Like American Express, MasterCard, Visa, Diners Club, JCB, China Union Pay, and Universal Air Travel Plan.

After you finished the purchase, you will receive a confirmation email with all the details about the trip.

Buying an Amtrak APP

You can download the mobile app on your smartphone or tablet and looking for your train travel.

The App is available on AppStore, and GooglePlay.

You also can pay using a credit card.

Buying on Amtrak Phone

If you want to get information and buy a train ticket by the Amtrak phone number, you should call the company.

Call Amtrak contact: 1-800-872-7245.

This option is available 24 hours a day.

For TTY service, please call 1-800-523-6590.

Amtrak Travel Agent

There are many qualified travel agents across the US selling Amtrak Ticket.

The payment can be made by a credit card, debit card or cash.

If you prefer this option, you should look for the nearest travel agent around your city.

Find Travel Agent

Onboard Amtrak Train

You can buy a train ticket onboard on most train travels.

However, only full fare are available.

Usually, passengers find higher fares when they've bought it onboard.

In most circumstances, you should buy a ticket before you board a train.

Ticket at the Station by Amstral Staff Agents

Each Amtrak Station has a team who helps and selling train tickets for passengers.

The staffed stations accept cash, debit cards, and credit cards.

It does not accept traveler's cheques or money orders.

Ticket agents accept only valid and signed cards.

The signature on the back of the card must match the name on the ticket or charge form.

Credit and debit cards are accepted only for the amount of the sale.

It is necessary identification when you are using a credit or debit card.

Amtrak Quik-Trak Kiosk

Quik-Trak is a quick self-service option to print the train ticket before your trip.

If you have booked and paid for your tickets online, you can pick up and print out your train tickets from a kiosk.

It is available for all passengers who paid their tickets at Amtrak's website.

To print your ticket, you must use the credit card in the kiosk and put your reservation number.

It's also available to make new reservations direct at the kiosk.

You may find Quik-Trak kiosks in most Amtrak stations.

Amtrak Fares

How Much is Amtrak Train Tickets?

There are a variety of prices on the same trip, which depends on some factors as distance, type of train, and kind of ticket fare.

Travel Distance

How far is the travel more expensive will be the train ticket fare.

Types of Trains

Amtrak offers three kinds of seating accommodations that change directly on ticket fares.

The three categories are coach class, business class, and first class.

The last one is exclusive on Acela Express Trains Routes.

Kinds of Amtrak Ticket Prices

There are three ticket fares options.

Amtrak Saver Fares

This fare is the cheapest.

Despite the economy, saver fares are non-refundable but can be rescheduled.

Amtrak Value Fares

A little more expensive than the previous option above.

Value fares offer many refund options.

The train ticket can be fully refundable.

To get your refund, you must request the cancellation up to 48 hours before the departure time.

In the case of canceled less than 48 hours prior the departure time, the passenger must include a 20% refund fee.

Amtrak Flexible Fares

This ticket fare option is entirely refundable and doesn't apply any refund fee.

Besides that, the flexible fare can be rescheduled without charge too.

This type of fare is accessible on most trains and buses. Also, the number of seats available on each service is limited.

Amtrak Discounts

How to Get a Cheap Amtrak Tickets?

You can get the cheap Amtrak ticket when you buy the saver fare.

How to Get a Discount on Amtrak?

There are special discounts for some groups of passengers like children, students, elderly and others.

Another way to get a reduced price on train ticket is through Amtrak discount code.

The company offers an Amtrak promo code on the website during some sales campaign.

Amtrak Discount for Seniors

Passenger above 65 years old receives 10% OFF on Amtrak train ticket.

It is necessary to show an ID to prove the passenger age.

Amtrak Children Discount

Child up to 12 years old get 50% OFF the standard adult fare.

Children cannot travel alone. An adult must accompany them.

Amtrak Student Discount

Students between 13 to 25 years old may receive 15% OFF on Flexible and Value Fares.

To get this offer, they must present a student identification.

Military Discount

Every U.S. military and their families can get 10% OFF.

Presenting the document is necessary.

Amtrak Ticket Discount for Person with disabilities

Disability person can travel with someone, and both can get 15% OFF on their tickets.

Amtrak Booking Early Discount

Book your train travel at least 14 days before the journey, and get 20% OFF on regular adult fare.

The deals above are available in the whole country.

Amtrak is also offering an exclusive discount on some the train routes.

Find your train route and get more ticket discount fare.

Amtrak Ticket Cancellation and Exchange

How to Cancel an Amtrak Ticket?

If your ticket was bought online on the website, you must log into your account.

Inside the Amtrak's site, there is an area to cancel a trip.

If the train ticket was bought in other channels, you could do it on Amtrak's website too.

To do this, you must have the reservation number and the email address or phone number used during the purchased. With both information, you should click on "Modify Trip" on

It is necessary to request the cancel at least 24 hours before the board time.

The company can apply a cancellation fee.

Before canceling your ticket, check if your ticket fare allows modifications for free.

Find more details about Cancellation Policy

How to Change an Amtrak Ticket?

Amtrak has a simple process to make a change on a reservation.

You can do it through the website, Amtrak App or Station anytime.

If the train ticket was booked online at, you could change online.

If you are logged into the website, you can start the changing process through the site.

Everyone who made a reservation as a visitor on Amtrak site should give details to make any changes.

These details are ticket number, phone number, and email address.

After reporting this data, the changing can be done at

If you prefer to change your reservation using Amtrak App, you can do it by selecting the button "Change your reservation option."

Note, if you do not see the change button, your reservation can not have the alteration.

Get in contact with the company for more details

The company does not charge changes fee.

Amtrak Ticket Refund

Does Amtrak Refund Tickets?

Yes, Amtrak refunds tickets. However, the company charges a cancellation fee.

The fee has a minimum of $5.00 and the maximum $250.00 per transaction.

How to Refund an Amtrak Ticket?

Refunds will be determined for the total fare paid for each journey.

Check each possibility of refunds.

Acela Express First Class and Acela Business Class

When canceled before the departure time, the ticket is fully refundable without a fee.

In a case of the cancellation after the departure time, the ticket is refundable less a 20% refund fee.

Acela Express Business Class

Refund rules have variations according to the fare paid.

Value Fares

This type of fare is refundable up to 48 hours before the departure time.

Plus a 20% fee if refunded less than 48 hours.

Flexible Fares

This fare is entirely refundable and doesn't have any fee.

Sleeping Accommodations

In this case, it is important to request the cancellation of 15 or more days before the departure date.

If the cancellation is requested 14 days fewer the travel time, the ticket is not refundable.

However, the value paid can be applied to an eVoucher that can be used for future trips.

How to Get Refunds from Amtrak Ticket?

You can get your refund using the website or Amtrak App, by phone, directly on Amtrak Station or sending a mail.

Amtrak Phone: You should call 1-800-USA-RAIL (1-800-872-7245).

Amtrak Station: You can request the refund on ticket office.

Mail: Another option is to send the original via certified mail to:

Amtrak Refunds

Box 70

30th St. Station

2955 Market Street

Philadelphia, PA 19104-2898

More information about Amtrak Refund.

Amtrak Baggage

How much luggage is allowed on Amtrak?

Travelers are allowed to bring up to two personal baggage.

In a case of the traveler who carries only one item, the size must be 12 kilograms or 25 pounds and 14 x 11 x 7 inches for each one.

Everyone who carries on two items, the baggage size of them must be 23 kilograms or 50 pounds and 28 x 22 x 14 inches each one.

For more details about baggage policy

How much is excess baggage fee on Amtrak?

The excess baggage fee is U$ 20.00 per item above the quantity and size limits.

All charges will be received at the train station, before the boarding time.

Does Amtrak Check Baggage?

Most of Amtrak trains and stations check luggage.

Before you take a trip, check if your train and stations accept check baggage.

It's essential has checked baggage at least 45 minutes prior your train departure.

Amtrak Train Status

If you want to know what is the status of your train, you can check at

There is a Train Status area, where you can search your train and find the status.

Amtrak Train Station

There are several train stations across the US, where you can wait and board on the train.

Most of them offer waiting room, snack bars, toilets and some stores.

The most popular are:

Amtrak Penn Station

Address: 8th Avenue and West 31st Street, New York, NY 10001

Boston Amtrak Station

Address: 700 Atlantic Ave, Boston, MA 02110

Portland Amtrak Station

Address: 800 NW Sixth Avenue, Portland, OR 97209-3789

Find the Amtrak Station Near you

Amtrak Features

Amtrak has modern, comfortable and safe trains.

During the train trips, passengers can find some amenities to improve the trip experience.

- Wide Seats

- Extra legroom

- Inpidual read light

- Toilet

In a long-distance journey, dinners and cafe cars, and sleeping car are available.

Amtrak Pets

Does Amtrak Allow Pets?

The company allows little cats and dogs in their trains if these pets have weight up to 20 pounds.

The train ticket fare is U$ 25.00 for each pet.

To make a reservation to your pet, call 1-800-872-7245 or visit a staffed station.

During an Amtrak Trip

Does Amtrak Have Wifi?

Amtrak has Wifi available on some trains and stations across the US.

Does Amtrak Have Food?

Amtrak trains have food, but the options of meals are related to the kind of travel.

Short-distance trains the food service is available in the Cafe Car.

Medium-distance trains offer food service in the Lounge Car.

In both cases, Amtrak selling carry-out style foods;

Like pizza, snack, sandwiches, and beverages, like liquor, wine, and beer.

Long-distance trains include a full-service dining car.

This type of train serves breakfast, lunch, and dinner prepared on board.

Does Amtrak Serve Alcohol?

Yes, it serves alcohol beverage.

There are available for sale as liquor, wine, and beer.

Does Amtrak Have a Smoking Car?

No, Amtrak doesn't have a smoking car.

Smoking is not allowed in Amtrak Train.

Including an electronic smoking device, like electronic cigarettes.

Does Amtrak Have Beds?

Beds or sleeping accommodations are available in long-distance routes.

Amtrak offers two options of sleeping accommodations, as a Superliner and Viewliner.

Both of them has bedrooms and private and public bathrooms and showers.